Marketing
research provides consumer insight directly to the business decision-maker.
It helps bridge the information gap between what a consumer wants
or needs and what a marketer makes, offers, or sells.
It
is used to answer the following questions related to the overall
appeal of the product, service or idea as well as the 5 P’s
of Marketing (product, promotion/advertising,
price, place, and package):
Overall
Appeal
- Will my
new product sell?
- Is there
a market for my service?
- Who will
buy my product?
- Will I
cannibalize any of my existing products or services or will
the business be incremental?
- What features
or attributes are the most motivating in the purchase decision
process?
- Will this
be a planned or impulse purchase?
Product
- What features
or attributes should my new product or service have?
- What benefit
should it offer?
- Does the
manufactured product do what it is supposed to do?
- Does it
taste/look/feel/work like the consumer expects it to?
- Is it better/preferred/different
from the competitive offering?

Promotion/Advertising
- How can
I best communicate the product benefits to potential buyers?
- What type
of consumer promotions (on-pack, in-pack, coupons, sweepstakes,
BOGOs—buy one get one, instant win, sampling, demos, etc.)
will be the most impactful and cost-effective?
- Is my advertising
communicating what I want it to? Is it breaking through the
clutter?
- Is my advertising
memorable? Is it persuasive?
Price
- How
much can/should I charge for the product or service?
- Can
this product command a premium price?
- Can
I raise my price and increase my profit without losing too much
business?
- What
is the most profitable price?
- What’s
the highest/lowest acceptable price?
- What
is the optimal price-gap vs. competition?
- How
sensitive is the product’s sales to price changes?

Place
- Where
does the consumer expect to find my product?
- At what
type of store/outlet?
- In what
section or aisle of the store?
- Can I get
incremental sales or a competitive advantage by shelving in
a unique location?
- Will the
consumer look for me there?
- Can a brand
block really help boost category sales?
Package
-
What type of package should I use (i.e., bag, box, pouch, see-through,
etc.)?
- Does
the package work (i.e., is it easy to open, close, re-seal,
pour, carry, store, etc.)?
- Does
the package communicate what the product is and the key benefits?
- Does
it ‘pop’ from the shelf and get noticed?
- Does
it ‘fit’ with the brand image?

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